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Refund Policy

RETURNS

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.

REFUNDS

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you upon the approval of your refund.
When your refund has been processed, a credit will automatically be applied to your credit card or original method of payment within 3 business days.

EXCHANGES

If a product is defective or damaged and you need to exchange it for the same item, send us an email at info@soundingstone.com and send your item to: 104 Trottier Bay, Winnipeg, MB, Canada, R3T 3Y5.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: 104 Trottier Bay, Winnipeg, MB, Canada, R3T 3Y5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you will vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and/or purchasing shipping insurance.

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