Shipping is available for every product in our store. Alternatively, you may choose to place your order online and pick up your order in our store.
We have chosen Canada Post and FedEx as our default shipping carriers. Live calculated rates and shipping options are shown at the bottom of your shopping cart page. These rates are calculated based on the weight of your order and your location, determined by your ip address. The rates are continually updated as you change the contents of your cart. The shopping cart shipping rates may differ slightly as compared to the checkout page. When checking out, the postal code that you provide will determine the exact shipping amount for your order.
For other large equipment that is not deliverable with FedEx or Canada Post such as kilns and pottery wheels, a truck carrier of our choice will be used to deliver your order. Shipping rates for these products will also be shown in both the shopping cart and checkout pages.
Order Confirmation, Shipping and Tracking
Once you submit an order by completing the checkout process, we will confirm your order by email. Every customer is our most important customer so we ship virtually every order the next business day. You want to know when your parcel is on its way and how long it will take to arrive so an email will be sent to you with a tracking number once your order has shipped.
Risk of Freezing
Some water-based products are damaged when frozen. Modeling clays, wax emulsions, Latex Rubber, Kaowool Rigidizer are a few of these. Canada Post and FedEx do not offer heated service so these items are shipped in the winter months at your risk. A heated truck carrier can be arranged if necessary. Call 866 284-2964 or email us at email@example.com and we can provide shipping rates to protect your shipment from freezing.
We pack every order with care but sometimes a parcel can arrive with damage. If this should occur, call 866 284-2964 or email us at firstname.lastname@example.org and we will help to make your order right.